Commonly Asked Questions
1.
Do you accept walk-ins?
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We do not accept walk-ins. We require a referral from a medical doctor. Please request a referral from your family doctor, walk-in clinic or your local hospital.
2.
How does the referral process work?
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Typically a medical professional, such as a doctor or nurse practitioner, will fax the request for an appointment, with a short note indicating the reason for the referral and any relevant medical information.
3.
I was seen in the Emergency Department at the hospital, and was told to book in at the Guelph Urology office. What do I do?
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The Doctor that assessed you at the hospital has sent a referral request to the office. We will call you with an appointment
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4.
How do I get a prescription refilled?
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We do not refill prescriptions by fax. You will need to call the office to see if it can be done over the phone or if an appointment needs to be made to do so.
5.
How long does it take to get an appointment?
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It is dependent upon who the referral is made to, time of year, etc. On average, the wait time is 3 weeks. If you have not received an appointment date within 3 weeks of the referral, please contact the office.
6.
Is there a cancellation list?
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All appointments are provided in order of the date upon which the referral is made by your doctor. We do not carry a cancellation list.
7.
I am an existing patient, how do I book an appointment?
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If your appointment is in the clinic, we will book your next appointment before you leave. However, if you have new or worsening concerns and would like to be seen sooner, please contact our office.
8.
How do I reschedule or cancel my appointment?
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Calling the clinic during business hours is the only way to take care of appointment changes.
9.
Will I be charged for cancelling or missed office appointments?
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If you provide 24 hours advance notice, you will not incur charges.
If you provide inadequate notice or miss the appointment, there is a $100 re-booking fee
10.
What happens if I can't make it to a hospital/surgical appointment?
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We require 1-2 weeks notice of changes to hospital appointments. Failure to appear for a hospital appointment will result in a $150 fee. Reasonable and compassionate exceptions will always be made on a case by case basis.
11.
What do I do if I have and emergency or after-hours problem?
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There are Urologists on-call 24 hours/day at the local hospitals. If you are experiencing a urologic emergency, please call 911 or go to your closest Emergency Department at the hospital.
12.
Do all of the Urologists treat the same conditions?
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There are 3 specialists here but there are certain conditions that each of them do not deal with. See the Bio information for further information or call the office for clarification.
13.
How do I get an after-hours appointment?
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We currently do not offer an after-hours clinic. If your concern is of an urgent nature, please visit your closest Urgent Care clinic or the local hospital Emergency Department.
14.
My last visit was 18 months ago, can I make another appointment?
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Unfortunately, you must be an active patient, i.e. seen within the last 12 months, to be eligible to make your own appointment.
Please proceed to your family doctor or nurse practitioner, to obtain a new referral.
15.
I am a new patient and the appointment date that I was given is 3 months away. Why is it so far off?
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Each Urologist has different availability, and sees different conditions. Also the referral could be delayed based on severity of the condition. If you require clarification of the delay, please call the office.